Ground Handling Procedures Manual - Safe & Efficient Turnarounds

Course Overview

This course provides practical procedures and best practices for safe, compliant, and efficient ground handling operations — covering passenger and baggage handling, aircraft servicing and turnarounds, load control, ground support equipment (GSE), operational oversight, and real-world case studies.

Module 1 — Passenger Handling Procedures

• 1.1 Passenger Departure
• 1.2 Passenger Security
• 1.3 Passenger Arrival, Transfer and Transit
• 1.4 Special Categories of Passengers
• 1.5 Passenger Disruptions

Module 2 — Baggage Handling Procedures

• 2.1 The Baggage Journey
• 2.2 Baggage Activities
• 2.3 Safe Baggage Handling
• 2.4 Departure Baggage Handling
• 2.5 Transfer Baggage
• 2.6 Terminating Baggage
• 2.7 Special Baggage
• 2.8 Disruption
• 2.9 Mishandled Baggage
• 2.10 Baggage Systems

Module 3 — General Aircraft Servicing and Safety Operations

• 3.1 Ramp Safety in Aircraft Handling
• 3.2 Safety during Fueling and Defueling
• 3.3 Adverse Weather Conditions
• 3.4 Hand Signals
• 3.5 Toilet Servicing
• 3.6 Potable Water Servicing
• 3.7 Aircraft Cleaning and disinfection
• 3.8 Safety during Aircraft De-icing/Anti-icing Operations

Module 4 — Aircraft Ground Turnaround Procedures

• 4.1 Aircraft Arrival
• 4.2 Aircraft Chocking
• 4.3 Aircraft Coning
• 4.4 Aircraft Access Doors
• 4.5 Aircraft Loading and Unloading
• 4.6 Aircraft Departure
• 4.7 Open Ramp Departure
• 4.8 Aircraft Powerback Operations
• 4.9 Aircraft Towing
• 4.10 Long-Term Parking for Aircraft

Module 5 — Weight & Balance Control

• 5.1 Introduction to Load Control
• 5.2 Load Control Principles
• 5.3 Regulatory Requirements
• 5.4 Load Control Tasks
• 5.5 Load Control Task Job Responsibility
• 5.6 Qualification Requirements
• 5.7 Documentation
• 5.8 Load Control Process Flow

Module 6 — Ground Support Equipment (GSE)

• 6.1 Introduction to GSE
• 6.2 Types of GSE (Powered vs Non-Powered)
• 6.3 Specification & Selection Criteria
• 6.4 Safe Operations & Human Factors
• 6.5 Maintenance & Inspection of GSE
• 6.6 Efficiency & Performance in GSE Use
• 6.7 Environment, Sustainability & Future Trends
• 6.8 Appendices (Equipment Lists, Checklists)

Module 7 — Operational Oversight & Control

• 7.1 Introduction to Operational Oversight
• 7.2 Operational Oversight & Control
• 7.3 Supervision
• 7.4 Oversight Checklists
• 7.5 Incident Notification and Immediate Actions
• 7.6 Adverse Weather Oversight Procedures

Module 8 — Case Studies: Accidents & Incidents

• 8.1 Lightning Strike on Ramp: A330 Ground Incident, Perth 2014
• 8.2 Smoke‑In‑Cabin Incident: A330‑300 at Heathrow, June 2016
• 8.3 Aft Cargo‑Compartment Fire on A330‑300, Manila October 2013
• 8.4 Ground Test Run Incident: A340‑600 at Toulouse, November 2007
• 8.5 Winglet Strike During Taxi‑Out, B738 / B738 - Seville, April 2012

Who Should Attend

• Ground handlers, ramp agents and load controllers
• GSE operators and maintenance teams
• Passenger services and baggage staff
• Shift supervisors, operations controllers and safety officers

Final Assessment and Certification

Upon completion, participants will take a final assessment to demonstrate their understanding. A Certificate of Completion will be awarded to those who meet the passing criteria.

• Mode: Online
• Course Duration: 60 Minutes
• Validity: 365 Days
• We carefully evaluate the candidates taking up this course. Email us at info@academyaviationonline.com and share your interest in taking up this course.