Module 1 — Introduction to Human Factors

• 1.1 Definition of Human Factors
• 1.2 Importance of Human Factors in Aviation Maintenance
• 1.3 Evolution of HF Programs (Dirty Dozen, PEAR model)

Module 2 — Regulatory References – EASA Part 145

• 2.1 Introduction to EASA Part 145 - Approved Maintenance Organisations
• 2.2 EASA Part 145 Requirements
  • 145.A.30 — Personnel Requirements
  • 145.A.35 — Certifying Staff and Support Staff
  • 145.A.47 — Production Planning
  • 145.A.60 — Occurrence Reporting
  • 145.A.65 — Safety and Quality Policy, Maintenance Procedures, and Quality System
  • 145.A.70 — Maintenance Organisation Exposition

Module 3 — Safety Culture / Organisational Factors

• 3.1 Safety Culture
• 3.2 Components of Safety Culture
• 3.3 Benefits of Positive Safety Culture
• 3.4 Hudson's Safety Culture Maturity Ladder

Module 4 — Human Error

• 4.1 Error Models and Theories
  • SHELL Model
  • Reason’s Swiss Cheese Model
  • PEAR Model
  • HFACS-ME Model
  • Dirty Dozen / Filthy Fifteen
• 4.2 Types of Errors in Maintenance Tasks
• 4.3 Violations
• 4.4 Implications of Errors
• 4.5 Avoiding and Managing Errors
• 4.6 Human Reliability

Module 5 — Human Performance & Limitations

• 5.1 Vision
• 5.2 Hearing
• 5.3 Information-Processing
• 5.4 Attention and Perception
• 5.5 Situational Awareness
• 5.6 Memory
• 5.7 Claustrophobia and Physical Access
• 5.8 Motivation
• 5.9 Fitness / Health
• 5.10 Stress
• 5.11 Workload Management
• 5.12 Fatigue
• 5.13 Alcohol, Medication, Drugs
• 5.14 Physical Work
• 5.15 Repetitive Tasks / Complacency

Module 6 — Environment

• 6.1 Peer Pressure
• 6.2 Stressors
• 6.3 Time Pressure and Deadlines
• 6.4 Workload
• 6.5 Shift Work
• 6.6 Noise and Fumes
• 6.7 Illumination
• 6.8 Climate and Temperature
• 6.9 Motion and Vibration
• 6.10 Complex Systems
• 6.11 Hazards in the Workplace
• 6.12 Lack of Manpower
• 6.13 Distractions and Interruptions

Module 7 — Procedures, Information, Tools and Practices

• 7.1 Visual Inspection
• 7.2 Work Logging and Recording
• 7.3 Procedure — Practice / Mismatch / Norms
• 7.4 Technical Documentation — Access and Quality
• 7.5 Critical Maintenance Tasks and Error-Capturing Methods (Independent Inspection, Re-inspection, etc.)

Module 8 — Communication

• 8.1 Shift / Task Handover
• 8.2 Dissemination of Information
• 8.3 Cultural Differences

Module 9 — Teamwork

• 9.1 Responsibility
• 9.2 Management, Supervision and Leadership
• 9.3 Decision Making

Module 10 — Professionalism and Integrity

• 10.1 Keeping Up to Date; Currency
• 10.2 Error Provoking Behaviour
• 10.3 Assertiveness

Module 11 — Organisation’s HF Program

• 11.1 Reporting Errors
• 11.2 Disciplinary Policy
• 11.3 Error Investigation
• 11.4 Action to Address Problems
• 11.5 Feedback

Module 12 — Case Studies

• 12.1 Case Study: Torch (flashlight) left in nose wheel steering cable run
• 12.2 Case Study: “Flight 261 and the Hidden Cost of Maintenance Deviation”
• 12.3 Case Study: Colgan Air Flight 3407 — Pilot Error, Fatigue, and Aviation Safety Reforms
• 12.4 Case Study: Excalibur Airways Airbus A320 Incident (1993)