Module 1 — Introduction to human factors

• 1.1 Definition of Human Factors
• 1.2 Importance in Aviation Maintenance
• 1.3 Evolution of HF programs (Dirty Dozen, PEAR model)
• 1.4 Human Factors in FAA Repair Station context

Module 2 — Regulatory References – Part 145 (Repair Station)

• 2.1 Introduction to the Repair Station
• 2.2 Regulatory References
• 2.3 Title 14 Code of Federal Regulations (CFR) — Part 145
  • 145.151 — Personnel Requirements
  • 145.163 — Training Program requirements
• 2.4 Advisory Circulars (ACs) — FAA Guidance Material
  • AC 145-10 — Repair Station Training Program
  • AC 120-72A — Maintenance Human Factors Training
  • AC 120-92D — Safety Management Systems for Aviation Service Providers

Module 3 — Safety Culture / Organisational factors

• 3.1 Safety Culture
• 3.2 Component of Safety Culture
• 3.3 Benefits of Positive Safety Culture
• 3.4 Hudson's Safety Culture Maturity Ladder

Module 4 — Human Error

• 4.1 Error models and theories
  • SHELL Model
  • PEAR Model
  • Reason’s Swiss Cheese Model
  • Dirty Dozen / Filthy Fifteen
  • HFACS-ME Model
• 4.2 Types of errors in maintenance tasks
• 4.3 Violations
• 4.4 Implications of errors
• 4.5 Avoiding and managing errors
• 4.6 Human reliability

Module 5 — Human performance & limitations

• 5.1 Vision
• 5.2 Hearing
• 5.3 Information-processing
• 5.4 Attention and perception
• 5.5 Situational awareness
• 5.6 Memory
• 5.7 Claustrophobia and physical access
• 5.8 Motivation
• 5.9 Fitness / Health
• 5.10 Stress
• 5.11 Workload management
• 5.12 Fatigue
• 5.13 Alcohol, medication, drugs
• 5.14 Physical work
• 5.15 Repetitive tasks / complacency

Module 6 — Environment

• 6.1 Peer pressure
• 6.2 Stressors
• 6.3 Time pressure and deadlines
• 6.4 Workload
• 6.5 Shift Work
• 6.6 Noise and fumes
• 6.7 Illumination
• 6.8 Climate and temperature
• 6.9 Motion and vibration
• 6.10 Complex systems
• 6.11 Hazards in the workplace
• 6.12 Lack of manpower
• 6.13 Distractions and interruptions

Module 7 — Procedures, information, tools and practices

• 7.1 Visual Inspection
• 7.2 Work logging and recording
• 7.3 Procedure — practice / mismatch / norms
• 7.4 Technical documentation — access and quality
• 7.5 Critical maintenance tasks and error-capturing methods (independent inspection, re-inspection, etc.)

Module 8 — Communication

• 8.1 Shift / Task handover
• 8.2 Dissemination of information
• 8.3 Cultural differences

Module 9 — Teamwork

• 9.1 Responsibility
• 9.2 Management, supervision and leadership
• 9.3 Decision making

Module 10 — Professionalism and integrity

• 10.1 Keeping up to date; currency
• 10.2 Error provoking behaviour
• 10.3 Assertiveness

Module 11 — Organisation’s HF program

• 11.1 Reporting errors
• 11.2 Disciplinary policy
• 11.3 Error investigation
• 11.4 Action to address problems
• 11.5 Feedback

Module 12 — Case Studies

• 12.1 Case Study: Torch (flashlight) left in nose wheel steering cable run
• 12.2 Case Study: “Flight 261 and the Hidden Cost of Maintenance Deviation”
• 12.3 Case Study: Colgan Air Flight 3407 — Pilot Error, Fatigue, and Aviation Safety Reforms
• 12.4 Case Study: Excalibur Airways Airbus A320 Incident (1993)